Skip to main content
Home Home

Secondary navigation

  • Accessibility
    • Speak and Translate
    • SignVideo Call
    • Accessibility Help
  • My Account

CTA Links

  • Contact us
Home Home
  • My home
    • Two women looking a laptop checking their account

      My Account

      Log in or register to see your statements, pay your bill or track yo...

    • Rent and tenancy

      Get answers to your questions about your tenancy and rent statements

    • Find your Income officer

      Use our helpful tool to find your Income Officer

    • How-to guides

      Read our helpful guides about your home and tenancy

    • Find my Housing Officer

      Use our helpful tool to find your Housing Officer

  • Help and advice
    • LiveWest employe with customers

      Support for you

      Find out what our Tenancy Sustainment team can support you...

    • Solve an issue

      Find help and advice about your home to save you time

    • Your safety

      Get helpful information and advice on staying safe in your home and community

    • Anti-social behaviour

      Find out how to report anti-social behaviour and what we can do

    • Green advice

      Look at our green advice tips to see how you could become more envir...

  • Find a home
    • Photo of a house

      Homes to buy

      Take a look at our new homes to buy including shared ownership

    • Rent a home

      Find out about choice based lettings, and other ways we can hel...

    • Supported housing

      Find out about the supported housing options we offer

    • Shared ownership

      Find out how you can get onto the property ladder with us and a new...

    • Young people services

      Find out about the young people services we offer

  • My community
    • LiveWest community

      Get involved

      Meet our Community Connectors

    • Community connectors

      Working with our incredible customer volunteer groups helps u...

    • Our Community Investment offer

      Read about our commitment to building stronger communities

    • Social Value

      Social value is the benefit our customers and communities gain f...

    • Connecting with you

      Read the latest news and updates for customers in our newsletter

  • About us
    • Who we are

      Find out about our people, values and our plans for the future

    • Our performance

      We believe in being open, explore our finance and governance reporti...

    • Strategy

      Our strategy sets out who we are and where we are going

    • Investing with us

      Take a look at our key information and ratings, and what it means to i...

    • News

      Keep up to date with what's happening at LiveWest and in our communities

    • Sustainability

      Read about how we're creating greener futures together

  • Careers
    • Woman with a child reading

      Search vacancies

      Search and apply for our latest vacancies

    • Apprenticeships

      Find out more about our apprenticeships

    • Reward and benefits

      Read about the perks of working at LiveWest

    • Working at LiveWest

      Come join us and develop your skills and careers

    • Gender pay reporting

      We are working hard to close the gender pay gap to create an inclusive workplace for all

  • Accessibility
    • Speak and Translate
    • SignVideo Call
    • Accessibility Help
  • My Account
  • Contact us
  • My home
    • Two women looking a laptop checking their account

      My Account

      Log in or register to see your statements, pay your bill or track yo...

    • Rent and tenancy

      Get answers to your questions about your tenancy and rent statements

    • Find your Income officer

      Use our helpful tool to find your Income Officer

    • How-to guides

      Read our helpful guides about your home and tenancy

    • Find my Housing Officer

      Use our helpful tool to find your Housing Officer

  • Help and advice
    • LiveWest employe with customers

      Support for you

      Find out what our Tenancy Sustainment team can support you...

    • Solve an issue

      Find help and advice about your home to save you time

    • Your safety

      Get helpful information and advice on staying safe in your home and community

    • Anti-social behaviour

      Find out how to report anti-social behaviour and what we can do

    • Green advice

      Look at our green advice tips to see how you could become more envir...

  • Find a home
    • Photo of a house

      Homes to buy

      Take a look at our new homes to buy including shared ownership

    • Rent a home

      Find out about choice based lettings, and other ways we can hel...

    • Supported housing

      Find out about the supported housing options we offer

    • Shared ownership

      Find out how you can get onto the property ladder with us and a new...

    • Young people services

      Find out about the young people services we offer

  • My community
    • LiveWest community

      Get involved

      Meet our Community Connectors

    • Community connectors

      Working with our incredible customer volunteer groups helps u...

    • Our Community Investment offer

      Read about our commitment to building stronger communities

    • Social Value

      Social value is the benefit our customers and communities gain f...

    • Connecting with you

      Read the latest news and updates for customers in our newsletter

  • About us
    • Who we are

      Find out about our people, values and our plans for the future

    • Our performance

      We believe in being open, explore our finance and governance reporti...

    • Strategy

      Our strategy sets out who we are and where we are going

    • Investing with us

      Take a look at our key information and ratings, and what it means to i...

    • News

      Keep up to date with what's happening at LiveWest and in our communities

    • Sustainability

      Read about how we're creating greener futures together

  • Careers
    • Woman with a child reading

      Search vacancies

      Search and apply for our latest vacancies

    • Apprenticeships

      Find out more about our apprenticeships

    • Reward and benefits

      Read about the perks of working at LiveWest

    • Working at LiveWest

      Come join us and develop your skills and careers

    • Gender pay reporting

      We are working hard to close the gender pay gap to create an inclusive workplace for all

Connecting with you

Welcome to Connecting with you, where we update you on some of the latest news across our services. You can view our latest March 2025 issue, or look through previous editions for stories you may have missed. You can also use the filters to find stories in different topics. 

Have you considered downsizing to a smaller home?

September 2023
Homes Be money ready
Share
A sofa in a living room.

Downsizing means moving from a larger property to a smaller one. It may be that your circumstances have changed, for example older children moving out of home, and you no longer need as much space as before. 

What are the benefits of downsizing? 

Whilst downsizing might not be suitable for everyone, there are some benefits to moving to a smaller home. 

  • A smaller home can mean cheaper rent. 
  • Your utility bills can also be cheaper, for example due to having less rooms in your home to heat. 
  • Moving to a smaller home can free up a larger home for other people in the community. Many families throughout the South West are on waiting lists for homes, so making your home available can make a huge difference to people. 

If this is something you are interested in we are currently collecting information on our customers who are interested in downsizing on a form on our website. After filling out the form we will send across some general helpful tips for downsizing. 

Go back

You may also like

Someone using a calculator.
May 2023
Energy advice
Be money ready

Support for you with the cost of living

The cost of living crisis is continuing to stretch households budgets, especially with some bills having risen at...
Read more
1 minute
Solar panels on a home.
May 2023
Environmental
Homes

Government funding will help to make our homes more energy efficient

As part of our commitment to making our homes sustainable, we are delighted to have recently received £8million of...
Read more
2 minute read
Show more
A picture of Agnieszka Smolinska in her home.
May 2023
Homes
Community
Somerset and West of England

Wellington shared ownership home delight for Agnieszka and her family

We recently helped Agnieszka Smolinska and her family step onto the property ladder through a shared ownership home...
Read more
1 minute
Woman with child outside a house.
September 2023
Somerset and West of England
Environmental
Homes

New energy efficient home offers bright future for Agnieszka

We are delighted to have recently helped Agnieszka Wojciechowska and her family move into a new energy-efficient...
Read more
1 minute
People at the Holsworthy food hub.
September 2023
Community
Devon
Be money ready

Helping Holsworthy residents with affordable food

We are delighted to have helped open the Holsworthy Food Hub in Devon, aimed at helping people on low-incomes or...
Read more
2 minute read
Food on a table.
September 2023
Be money ready

Our latest cost of living updates

The cost of living crisis is continuing to stretch households budgets. We understand it is a difficult time, and we...
Read more
2 minute read
Jenny with a LiveWest colleague.
December 2023
Homes
Energy advice

New windows help Jenny enjoy a warmer Christmas

One of our residents is looking forward to a warmer Christmas after benefitting from new windows. At one of our...
Read more
2 minute read
Food on a table.
December 2023
Be money ready
Energy advice

Cost of living support for you

The cost of living continues to stretch budgets for many households, so we wanted to remind you of some of the...
Read more
2 minute read
Residents Peter and Anita with a LiveWest colleague.
December 2023
Environmental
Homes

Our retrofit project has helped make Peter and Anita’s home warmer for Christmas

Through our Cby28 retrofit project, we have transformed their home with new solar panels, insulation, extraction...
Read more
2 minute read
Graphic with different possessions like a guitar and laptop. Text reading: Are your favourite items protected? Protect your belongings with contents insurance.
December 2023
Homes
Be money ready
Safety

Are you protected by contents insurance?

With the winter weather well and truly here, it is more important than ever to ensure what’s in your home is...
Read more
2 minute read
New programme to provide homes for military veterans
March 2024
Devon
Community
Homes

Providing homes for military veterans

We are providing homes for at least 60 military veterans across Devon as part of a targeted programme to tackle the...
Read more
2 minute read
Someone using a tablet.
March 2024
Be money ready
Services

Rent and direct debit scams

With the cost of living continuing to stretch household budgets, a worrying trend of rent scams is unfortunately...
Read more
2 minute read
Sue and her daughter in the revamped library.
June 2024
Community
Homes
Devon

Sue and her daughter happily begin new chapter in their affordable new home, including a revamped library

After living in emergency accommodation for a few months, Sue and her daughter Olivia, aged 7, are excited to...
Read more
2 minute read
Image of a customer on a laptop.
June 2024
Be money ready

Your latest money updates

Whilst inflation rates are slowing, household budgets are continuing to be stretched after a challenging few years...
Read more
2 minute read
A piggy bank.
June 2024
Be money ready

Moving to Universal Credit from other benefits

Six types of benefits are being replaced by Universal Credit: Housing Benefit. Income related Employment and...
Read more
2 minute read
Cressie and Richard outside their home.
September 2024
Homes
Somerset and West of England

Couple find ideal rural home in Somerton after temporary accommodation

Cressie and Richard Pike are peacefully at home in their new place after moving out of their previous property and...
Read more
3 minute read
Malcolm and Michelle stood outside their home with solar panels on the roof.
September 2024
Environmental
Homes
Somerset and West of England

Renewable technology helping to cut down energy bills

Malcolm Pearson and his wife Michelle are over the moon with their new boiler, solar panels, smart meter and roof...
Read more
2 minute read
Someone putting money in a piggy bank.
September 2024
Be money ready

Are you over State Pension age, or know someone who is?

It was recently announced by the Government that there will be changes to the Winter Fuel Payment for pensioners...
Read more
2 minute read
Are your favourite items protected? Protect your belongings with contents insurance.
December 2024
Be money ready
Safety

Protect your belongings with contents insurance

With the winter weather well and truly here, it is more important than ever to ensure what’s in your home is...
Read more
2 minute read
Image of a thermostat.
December 2024
Environmental
Be money ready

How can you save energy?

At LiveWest we are committed to creating greener futures together. That's why we have created a guide to help you...
Read more
3 minute read
customer using ipad
December 2024
Be money ready

Would you know how to spot a scam?

Scams are unfortunately common, with criminals using the Christmas period to try and target people. Whilst scams...
Read more
2 minute read
Image of new Avonmouth resident.
March 2025
Homes
Environmental

Residents move into their new affordable homes in Avonmouth

We are delighted that residents have moved into our new affordable homes development at Avonmouth. There are 26...
Read more
2 minute read
Illustration of a home hugging a dog.
March 2025
Homes
Services

Supported housing scheme helps woman and much-loved dog after fleeing 10 years of domestic abuse

A LiveWest resident who fled domestic abuse wants to help others and highlight how grateful she feels to be offered...
Read more
3 minute read
Image of Samara with her child and a LiveWest colleague.
March 2025
Services
Homes

Supported housing helps young mum and baby settle roots in Cornwall

Samara Oldfield has moved into one of our supported housing schemes in Cornwall when she was 17-years-old and six...
Read more
2 minute read
LiveWest logo.
March 2025
Be money ready

Support available following changes to your rent

We recently contacted our customers about the annual changes to rent. By now, you should have received your rent...
Read more
1 minute
LiveWest resident Ash and a LiveWest colleague.
June 2025
Services
Homes

Ash takes a step towards independent living after facing homelessness

After leaving an abusive relationship and being left with nowhere to turn Ash Mars, 25, needed to find a home. She...
Read more
2 minute read
LiveWest logo on a coat.
June 2025
Homes
Services

Tackling tenancy fraud

Did you know that providing false information to gain a property, subletting a property or not using a social...
Read more
2 minute read
Volunteers for the food parcel distribution.
June 2025
Be money ready
Services

Helping to tackle rising costs of food

Many people worry about how they can afford the rising cost of food. To help communities across the region, we've...
Read more
2 minute read
Back to top
×

Customer Services

Enter your postcode

We’ll use this to make sure we show you the right information.
Not right now     I'm not a resident

Customer Services

What type of customer are you?

Not right now     I'm not a resident

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is coming soon!

We are making some important updates to our portal.

Our new portal is coming soon.

If you need to pay a bill, or contact us, please use the links below

Pay a bill Contact us
Home Home

Footer

  • My home
    • Solve an issue
    • Rent and tenancy
    • Make a payment
    • Find my Housing Officer
  • Help and advice
    • Support for you
    • Anti-social behaviour
    • Green advice
    • Find my Housing Officer
    • Solve an issue
  • Find a home
    • Homes to buy
    • Homes to rent
    • Shared ownership
    • Home finder
  • My community
    • Community connectors
    • Get involved
    • Social value
    • Our Community Investment offer
    • Estate Service Champions
  • About us
    • Who we are
    • Our performance
    • For investors
    • Sustainability
    • Tenders & suppliers
    • Our partnerships
  • Careers
    • Search vacancies
    • Apprenticeships
    • Working at LiveWest
    • Rewards and benefits

Copyright ©2025 LiveWest Homes Limited 

Footer Links

  • Contact us
  • Legal
  • Sales T&Cs
  • Accessibility
  • Privacy notice
  • Media contacts
  • Latest news
  • Consent preferences