Skip to main content
Home Home

Secondary navigation

  • Accessibility
    • Speak and Translate
    • SignVideo Call
    • Accessibility Help
  • My Account

CTA Links

  • Contact us
Home Home
  • My home
    • Two women looking a laptop checking their account

      My Account

      Log in or register to see your statements, pay your bill or track yo...

    • Rent and tenancy

      Get answers to your questions about your tenancy and rent statements

    • Find your Income officer

      Use our helpful tool to find your Income Officer

    • How-to guides

      Read our helpful guides about your home and tenancy

    • Find my Housing Officer

      Use our helpful tool to find your Housing Officer

  • Help and advice
    • LiveWest employe with customers

      Support for you

      Find out what our Tenancy Sustainment team can support you...

    • Solve an issue

      Find help and advice about your home to save you time

    • Your safety

      Get helpful information and advice on staying safe in your home and community

    • Anti-social behaviour

      Find out how to report anti-social behaviour and what we can do

    • Green advice

      Look at our green advice tips to see how you could become more envir...

  • Find a home
    • Photo of a house

      Homes to buy

      Take a look at our new homes to buy including shared ownership

    • Rent a home

      Find out about choice based lettings, and other ways we can hel...

    • Supported housing

      Find out about the supported housing options we offer

    • Shared ownership

      Find out how you can get onto the property ladder with us and a new...

    • Young people services

      Find out about the young people services we offer

  • My community
    • LiveWest community

      Get involved

      Meet our Community Connectors

    • Community connectors

      Working with our incredible customer volunteer groups helps u...

    • Our Community Investment offer

      Read about our commitment to building stronger communities

    • Social Value

      Social value is the benefit our customers and communities gain f...

    • Connecting with you

      Read the latest news and updates for customers in our newsletter

  • About us
    • Who we are

      Find out about our people, values and our plans for the future

    • Our performance

      We believe in being open, explore our finance and governance reporti...

    • Strategy

      Our strategy sets out who we are and where we are going

    • Investing with us

      Take a look at our key information and ratings, and what it means to i...

    • News

      Keep up to date with what's happening at LiveWest and in our communities

    • Sustainability

      Read about how we're creating greener futures together

  • Careers
    • Woman with a child reading

      Search vacancies

      Search and apply for our latest vacancies

    • Apprenticeships

      Find out more about our apprenticeships

    • Reward and benefits

      Read about the perks of working at LiveWest

    • Working at LiveWest

      Come join us and develop your skills and careers

    • Gender pay reporting

      We are working hard to close the gender pay gap to create an inclusive workplace for all

  • Accessibility
    • Speak and Translate
    • SignVideo Call
    • Accessibility Help
  • My Account
  • Contact us
  • My home
    • Two women looking a laptop checking their account

      My Account

      Log in or register to see your statements, pay your bill or track yo...

    • Rent and tenancy

      Get answers to your questions about your tenancy and rent statements

    • Find your Income officer

      Use our helpful tool to find your Income Officer

    • How-to guides

      Read our helpful guides about your home and tenancy

    • Find my Housing Officer

      Use our helpful tool to find your Housing Officer

  • Help and advice
    • LiveWest employe with customers

      Support for you

      Find out what our Tenancy Sustainment team can support you...

    • Solve an issue

      Find help and advice about your home to save you time

    • Your safety

      Get helpful information and advice on staying safe in your home and community

    • Anti-social behaviour

      Find out how to report anti-social behaviour and what we can do

    • Green advice

      Look at our green advice tips to see how you could become more envir...

  • Find a home
    • Photo of a house

      Homes to buy

      Take a look at our new homes to buy including shared ownership

    • Rent a home

      Find out about choice based lettings, and other ways we can hel...

    • Supported housing

      Find out about the supported housing options we offer

    • Shared ownership

      Find out how you can get onto the property ladder with us and a new...

    • Young people services

      Find out about the young people services we offer

  • My community
    • LiveWest community

      Get involved

      Meet our Community Connectors

    • Community connectors

      Working with our incredible customer volunteer groups helps u...

    • Our Community Investment offer

      Read about our commitment to building stronger communities

    • Social Value

      Social value is the benefit our customers and communities gain f...

    • Connecting with you

      Read the latest news and updates for customers in our newsletter

  • About us
    • Who we are

      Find out about our people, values and our plans for the future

    • Our performance

      We believe in being open, explore our finance and governance reporti...

    • Strategy

      Our strategy sets out who we are and where we are going

    • Investing with us

      Take a look at our key information and ratings, and what it means to i...

    • News

      Keep up to date with what's happening at LiveWest and in our communities

    • Sustainability

      Read about how we're creating greener futures together

  • Careers
    • Woman with a child reading

      Search vacancies

      Search and apply for our latest vacancies

    • Apprenticeships

      Find out more about our apprenticeships

    • Reward and benefits

      Read about the perks of working at LiveWest

    • Working at LiveWest

      Come join us and develop your skills and careers

    • Gender pay reporting

      We are working hard to close the gender pay gap to create an inclusive workplace for all

Connecting with you

Welcome to Connecting with you, where we update you on some of the latest news across our services. You can view our latest March 2025 issue, or look through previous editions for stories you may have missed. You can also use the filters to find stories in different topics. 

Moving to Universal Credit from other benefits

June 2024
Be money ready
Share
A piggy bank.

Six types of benefits are being replaced by Universal Credit: 

  • Housing Benefit.
  • Income related Employment and Support Allowance (ESA).
  • Income based Jobseeker's Allowance (JSA).
  • Child Tax Credits (CTC).
  • Working Tax Credits (WTC).
  • Income Support.

If you receive one of these benefits, you will have to move to Universal Credit. 

You can stay on your current benefit until you get a migration notice letter from the Department of Work and Pensions (DWP) telling you to switch.

Certain life changes, like a separation from a partner or moving to a new area, might also mean you need to switch. 

What happens when you receive a letter? 

If you get a migration notice, apply for Universal Credit within three months to avoid a break in your financial support. The Department for Work and Pensions (DWP) might extend this deadline for valid reasons.

In some cases, letters will not include a deadline. If this is the case, you do not need to switch to Universal Credit unless you want to. You can check online to see if you will be better off to help make this decision. 

Before applying, make sure your tax credit information is up to date, including renewing your tax credits if you need to. This ensures you receive the correct amount of Universal Credit.

What happens if you would be worse off under Universal Credit?

Under Universal Credit, some people are better off, but others are worse off.

If you claim Universal Credit within the three month deadline (or any agreed extension), you will be eligible for transitional protection payments, which top up your Universal Credit if it is less than what you previously received. 

Missing the deadline may mean your benefit payments are interrupted, and you may not be eligible for the top up payments to bring the amount you get up to what you previously received. 

For more information, please visit the government website.

Image credit: Shutterstock / Krakenimages.com

Go back

You may also like

Someone using a calculator.
May 2023
Energy advice
Be money ready

Support for you with the cost of living

The cost of living crisis is continuing to stretch households budgets, especially with some bills having risen at...
Read more
1 minute
A sofa in a living room.
September 2023
Homes
Be money ready

Have you considered downsizing to a smaller home?

Downsizing means moving from a larger property to a smaller one. It may be that your circumstances have changed...
Read more
1 minute
Show more
People at the Holsworthy food hub.
September 2023
Community
Devon
Be money ready

Helping Holsworthy residents with affordable food

We are delighted to have helped open the Holsworthy Food Hub in Devon, aimed at helping people on low-incomes or...
Read more
2 minute read
Food on a table.
September 2023
Be money ready

Our latest cost of living updates

The cost of living crisis is continuing to stretch households budgets. We understand it is a difficult time, and we...
Read more
2 minute read
Food on a table.
December 2023
Be money ready
Energy advice

Cost of living support for you

The cost of living continues to stretch budgets for many households, so we wanted to remind you of some of the...
Read more
2 minute read
Graphic with different possessions like a guitar and laptop. Text reading: Are your favourite items protected? Protect your belongings with contents insurance.
December 2023
Homes
Be money ready
Safety

Are you protected by contents insurance?

With the winter weather well and truly here, it is more important than ever to ensure what’s in your home is...
Read more
2 minute read
Someone using a tablet.
March 2024
Be money ready
Services

Rent and direct debit scams

With the cost of living continuing to stretch household budgets, a worrying trend of rent scams is unfortunately...
Read more
2 minute read
Image of a customer on a laptop.
June 2024
Be money ready

Your latest money updates

Whilst inflation rates are slowing, household budgets are continuing to be stretched after a challenging few years...
Read more
2 minute read
Someone putting money in a piggy bank.
September 2024
Be money ready

Are you over State Pension age, or know someone who is?

It was recently announced by the Government that there will be changes to the Winter Fuel Payment for pensioners...
Read more
2 minute read
Are your favourite items protected? Protect your belongings with contents insurance.
December 2024
Be money ready
Safety

Protect your belongings with contents insurance

With the winter weather well and truly here, it is more important than ever to ensure what’s in your home is...
Read more
2 minute read
Image of a thermostat.
December 2024
Environmental
Be money ready

How can you save energy?

At LiveWest we are committed to creating greener futures together. That's why we have created a guide to help you...
Read more
3 minute read
customer using ipad
December 2024
Be money ready

Would you know how to spot a scam?

Scams are unfortunately common, with criminals using the Christmas period to try and target people. Whilst scams...
Read more
2 minute read
LiveWest logo.
March 2025
Be money ready

Support available following changes to your rent

We recently contacted our customers about the annual changes to rent. By now, you should have received your rent...
Read more
1 minute
Volunteers for the food parcel distribution.
June 2025
Be money ready
Services

Helping to tackle rising costs of food

Many people worry about how they can afford the rising cost of food. To help communities across the region, we've...
Read more
2 minute read
Back to top
×

Customer Services

Enter your postcode

We’ll use this to make sure we show you the right information.
Not right now     I'm not a resident

Customer Services

What type of customer are you?

Not right now     I'm not a resident

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is coming soon!

We are making some important updates to our portal.

Our new portal is coming soon.

If you need to pay a bill, or contact us, please use the links below

Pay a bill Contact us
Home Home

Footer

  • My home
    • Solve an issue
    • Rent and tenancy
    • Make a payment
    • Find my Housing Officer
  • Help and advice
    • Support for you
    • Anti-social behaviour
    • Green advice
    • Find my Housing Officer
    • Solve an issue
  • Find a home
    • Homes to buy
    • Homes to rent
    • Shared ownership
    • Home finder
  • My community
    • Community connectors
    • Get involved
    • Social value
    • Our Community Investment offer
    • Estate Service Champions
  • About us
    • Who we are
    • Our performance
    • For investors
    • Sustainability
    • Tenders & suppliers
    • Our partnerships
  • Careers
    • Search vacancies
    • Apprenticeships
    • Working at LiveWest
    • Rewards and benefits

Copyright ©2025 LiveWest Homes Limited 

Footer Links

  • Contact us
  • Legal
  • Sales T&Cs
  • Accessibility
  • Privacy notice
  • Media contacts
  • Latest news
  • Consent preferences