We're changing how customer agreement numbers work.

Our new portal is now live! You'll need to register with your new customer agreement number.

Use this page to find your new customer agreement number.

You will need your current tenancy reference number, which can be found in the rop right corner of your tenancy agreement and your postcode.

Alternatively, contact our Customer Service team.

Our old tenancy reference numbers are in the following formats:

  • DWxxxxxxxxxxxxx e.g. DW0000123456789
  • CUxxxxxxxxxxxxx e.g. CU0000123456789
  • Axxxxx e.g. A12345

Our new customer numbers are in the following format:

  • AGxxxxxxxxx e.g. AG123456789 or AG12345ABCD
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