25 October 2024 Learnings and feedback from the Housing Ombudsman As part of our learning from complaints, we have published the results of a Housing Ombudsman review of complaints.
17 October 2024 Complaint learning: communication We are continuously getting feedback from our customers and fixing things that are identified.
2 April 2024 We have completed our 2024 complaints self-assessment We are pleased to announce that we are compliant with the Housing Ombudsman’s Complaint Handling Code.
