Customer Announcement

Please use the Customer Portal to report repairs.

Due to high demand, we are experiencing longer wait times on our phone lines. If customers want to inform us about or track a repair, please use the Customer Portal.

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Gas safety issue

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Other residents found these steps helpful

Read our gas safety in your home guide here

Turn off the gas supply at the meter emergency control valve. We can advise you where to find this if you do not know. Back to top

Put out any naked flames. Back to top

Open windows Back to top

Do not switch on anything electrical including using light switches. Back to top

Do not smoke. Back to top

Call the gas emergency helpline - 0800 111 999. Back to top

After calling the gas emergency helpline - contact us to make us aware of this issue. Back to top

If your home is in Devon or Cornwall call us on 0300 123 8080 Back to top

If your home is in Somerset or West of England call us on 01934 526 000 Back to top

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If you need a repair, please visit our customer portal.