Our values support our strategy, help shape our culture and describe what makes us different.

We are customer focussed

  • Seeking to understand our customers and their individual needs.
  • Asking customers what solutions will work for them.
  • Putting ourselves in our customer’s shoes.
  • Doing what we say we will do.
  • Building trust with our customers.
  • Being fair, open, transparent and communicating honestly.
  • Putting our energy into outcomes, not processes.
  • Treating colleagues as customers too.

We challenge convention

  • Innovating and being creative.
  • Embracing differing viewpoints.
  • Questioning and encouraging constructive challenge.
  • Trying out new ideas and promoting new ways of working.
  • Learning, developing and improving.
  • Being resilient in times of change and uncertainty.

Together we deliver

  • Knowing that to provide homes we need to thrive as a business.
  • Being inclusive.
  • Treating everybody with respect.
  • Making opportunities to collaborate with colleagues.
  • Working together to constantly improve outcomes.
  • Willingly sharing our expertise and supporting colleagues.
  • Not wasting time or money.
  • Celebrating success and learning from mistakes.
  • Taking pride in working for LiveWest and its customers.