Our policies are changing
Bromford, Flagship and LiveWest (BFL) have merged. We’re reviewing our policies and bringing them together so we have one set of policies across BFL.
You may see some policies change or be replaced while this work is underway. We’ll keep this page updated as new BFL policies are published.
Find the full list of policies for our customers here.
Aids and Adaptations Policy (BFL)
Allocations and Lettings Policy
Allocations and Lettings - Supported Housing Extra Care Policy
Anti Money Laundering Policy (BFL)
CCTV and Surveillance Equipment Policy
Community Investment Service Offer
Complaints and Compliments Policy (BFL)
Compliance Safety Policy (BFL)
Customer Alterations and Improvements Policy
Customer Relocation and Home Loss Policy
Diversity, Equity and Inclusion Policy (BFL)
Domestic and Communal Stairlift Guidelines
Health and Safety Policy (BFL)
Homeowner Alterations and Improvement Policy
Financial Crime Prevention Policy
Modern Slavery and Human Trafficking Statement 2024/25
Neighbourhood Management Policy
Passenger Lift Entrapment Guidelines
Property Compliance Safety Policy
Property Services Quality Policy
Safeguarding Adults at Risk Policy
Safeguarding Children and Young People Policy
Section 20 Consultation Policy
Shared Ownership Adverse Credit Policy
Shared Ownership Buy Back Reverse Staircasing Policy
Shared Ownership Cash Buyer Policy (New Build and Resale Homes)
Shared Ownership First Come First Serve Policy (New Build and Resale Homes)
Shared Ownership Minimum Monthly Surplus Income Policy (New Build and Resale Homes)