Our safety standards

The safety and wellbeing of our customers is at the heart of what we do. 

We are committed to ensuring that arrangements are in place to deliver a range of Property Compliance Services and provide you with a safe place to live. You can read our property safety compliance policy here. 

Our approach has been to develop a framework of Operational Standards for our core compliance services. 

These have been limited to the activities we consider to represent the greatest risk to you and your family. 

These standards were reviewed in the 2023/2024 financial year, and are available to read below.