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Please visit our Customer Portal for non emergency repairs.

Our Customer Service Team are experiencing a high volume of contact as a result of Storm Bert. We thank you for your understanding if our response time is higher than usual. Please visit our Customer Portal for non emergency repairs. 

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1 March 2021

Update for our customers affected by World War Two bomb detonation, Glenthorne Road, Exeter

Update for our customers about the bomb detonation in Exeter
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Following the detonation of a World War Two bomb at Glenthorne Road, Exeter on 27 February, we would like to say a big thank you to our residents for their patience following this extraordinary incident.  

Roads in the area remain closed and we would encourage our residents to please stay away from the area whilst the safety of the site is being assessed.

Any customers who have been directly affected by this incident can phone us on 0300 123 8080 and email our dedicated support team at exeterevacuation@livewest.co.uk   

Please find customer FAQs here. We will be providing further regular updates here on our website here