Top tips for keeping on top of your rent

We know you understand the importance of paying your rent in full and on time. We also understand that sometimes this can be difficult to do. Here are some tips for keeping on top of your payments.

Pay by direct debit or standing order. You won’t have to remember to pay the rent – it’ll happen automatically. Just make sure you have enough in your bank or credit union account to cover it
If this isn’t for you, put an alert in your mobile phone or calendar to remind you when to pay your rent
Get ahead with your rent by overpaying when you can afford it. Building a small credit on your rent account will act as a cushion during weeks when money is tight
Keep on top of your benefits. Make sure they’ve been paid in full and on time. If your circumstances change, tell the benefit provider straight away to avoid having an overpayment taken away later. Websites like Turntous (www.turn2us.org.uk) provide simple benefit calculators where you can check what benefits you are likely to get. This can help you work out what contribution you will have to pay to your rent
Check out our top tips for budgeting and saving money. Our residents tell us that budgeting is key!

Talk to us straight away if you’re struggling. Like you, we struggle with money too sometimes. We’re here to advise and support you, and help you get back on track as quickly as possible.

How we can help

When we contact you about your rent, please don’t ignore us - we want to help. Find your Income Officer.

We can:

Visit you and help you complete a budget planner
Offer you benefits advice and ensure you’re getting the help you are entitled to
Agree on a realistic repayment plan if you’re behind with your rent
Refer you to an Tenancy Sustainment Officer for further support and help
Look at other ways to reduce your rent costs, like moving to a smaller home
Help you find other agencies that can help, like money or debt advice services, or the Citizens’ Advice Bureau.