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Customer Announcement
Our phone lines are busier than usual.

We are experiencing a high volume of calls due to Storm Goretti. This means you might be waiting longer than usual for a response. For non-emergencies, please use the customer portal. If you have an emergency, please call 0300 123 8080. Click here to read more.

8 February 2021

Do you qualify for the Covid Winter Grant scheme?

Check to see if you could apply to your local authority for funding if you are considered vulnerable and are need of financial support
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The government is aware that many households are facing financial hardship due to the impact of the coronavirus (Covid-19) pandemic and may be struggling to afford food, heating or online access.

Your local authority may have secured a government grant to provide additional financial and practical help to you during this time. 

Schemes vary depending on locations, but your local authority will be able to advise you what is available where you live.

Find your local authority here.