Skip to main content
Close
Customer Announcement
We recently updated our privacy notice.

Take a look at our privacy notice to understand how we collect your personal data and how we use it. 

Back to site
Close
LiveWest
A home for everyone
  • Speak and Translate
  • SignVideo Call
  • Accessibility Help
My Account

Main navigation

  • My Account
  • My home
    • My Account
      Log in or register to see your statements, pay your bill or track your repairs
      Style
      Primary
    • Solve an issue
      Find help and advice about your home to save you time
      Style
      Primary
    • Rent and tenancy
      Get answers to your questions about your tenancy and rent statements
      Style
      Primary
    • For existing shared ownership customers
    • Make a payment
    • Setting your rent
    • Find your Income officer
    • Find my Housing Officer
    • How-to guides
    • Gardening
    • Our safety standards
    • Your moving home checklist
    • Aids and adaptations
    • Buildings insurance 
    • Managing your water
    • Making alterations and improvements to your home
    • Damp and mould
    • Our promise to you
    • Pet registration
    • Service charges
  • Help and advice
    • Support for you
      Find out what our Tenancy Sustainment team can support you with as a LiveWest resident.
      Style
      Primary
    • Anti-social behaviour
      Find out how to report anti-social behaviour and what we can do
      Style
      Primary
    • Green advice
      Look at our green advice tips to see how you could become more environmentally friendly in your home and garden
      Style
      Primary
    • Find my Housing Officer
    • Find my Income Officer
    • Your safety
    • Solve an issue
    • Energy advice
    • Be Money Ready
    • Housing assistance
    • Grants
    • Universal Credit
    • Parking
    • Digital switch FAQ's
    • Cost of living
    • Compliments, feedback and complaints
  • Find a home
    • Homes to buy
      Take a look at our new homes to buy including shared ownership
      Style
      Primary
    • Homes to rent
      Find out about choice based lettings, and other ways we can help you find a home
      Style
      Primary
    • Shared ownership
      Find out how you can get onto the property ladder with us and a new shared ownership home
      Style
      Primary
    • Home finder
    • Why buy from LiveWest?
    • Supported housing
    • Contact us
    • Social rented
    • Young people services
  • My community
    • Community Connectors
      Meet our Community Connectors
      Style
      Primary
    • Get involved
      Working with our incredible customer volunteer groups helps us to give the best service to customers.
      Style
      Primary
    • Social Value
      Social Value is the benefit our customers and communities gain from contributions made by our contractors and suppliers.
      Style
      Primary
    • Our Community Investment offer
    • Estate Service Champions
  • About us
    • Who we are
      Find out about our people, values and our plans for the future
      Style
      Primary
    • Our performance
      We believe in being open, explore our finance and governance reporting here
      Style
      Primary
    • For investors
      Take a look at our key information and ratings, and what it means to invest in LiveWest
      Style
      Primary
    • Sustainability
    • Tenders & suppliers
    • Legal
    • Corporate strategy
    • Our partnerships
    • Equality, Diversity and Inclusion
    • Research reports
    • Our Land team
  • Careers
    • Search vacancies
      Search and apply for our latest vacancies
      Style
      Primary
    • Apprenticeships
      Find out more about our apprenticeships
      Style
      Primary
    • Working at LiveWest
      Come and join us and develop your skills and career
      Style
      Primary
    • Reward and benefits
    • Got a question?
    • Our values
    • Gender pay reporting
  • Contact us
  • Speak and Translate
  • SignVideo Call
  • Accessibility Help
  •  
  •  
  •  
  •  

My home

My Account

Log in or register to see your statements, pay your bill or track your repairs

Solve an issue

Find help and advice about your home to save you time

Rent and tenancy

Get answers to your questions about your tenancy and rent statements

More pages in this area

  • Pay my rent
  • Find my housing officer
  • Find my income officer
  • For existing shared ownership customers
  • Safety in your home
  • Damp and mould
  • Contents insurance
  • How-to guides
  • Your moving home checklist
  • Find my local authority
  • Pet registration
  • External Wall System (EWS1) forms
Mary Warren and family
Community

My community

Head to our community section to see what we're doing in your community and how you can get involved

Visit the My community page

Our latest news

Colleagues talking and smiling
6 May 2025

Working with IFF Research to learn more about our customers

During May, we are carrying out research to understand more about the lives and experiences of our customers.

Sylvia with colleague Tim in her bungalow.
1 May 2025

Sylvia’s bungalow in Devon village upgraded through retrofit enhancements

Our resident is pleased with the retrofit works installed which have made a difference to the efficiency of her home.

LiveWest and Alzheimer's Society
1 May 2025

We announce our charity of the year, Alzheimer’s Society

We are delighted to announce our Charity of the Year for 2025/26 chosen by our colleagues.

Image of a LiveWest colleague speaking to someone on a headset.
30 April 2025

Reporting issues over the bank holiday weekend

We will be closed over the early May bank holiday weekend except for emergencies.

×

Customer Services

Enter your postcode

We’ll use this to make sure we show you the right information.
Not right now     I'm not a resident

Customer Services

What type of customer are you?

Not right now     I'm not a resident

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is coming soon!

We are making some important updates to our portal.

Our new portal is coming soon.

If you need to pay a bill, or contact us, please use the links below

Pay a bill Contact us

Footer

  • My home
  • Help and advice
  • Find a home
  • My community
  • About us
  • Careers
  • Media consent form

Contact us

Legal

Sales T&Cs

Accessibility

Privacy notice

Our policies

Media contacts

Latest news

Consent preferences

  •  
  •  
  •  
  •  

Copyright ©2025 LiveWest Homes Limited