Make a payment


Pay a bill
There are so many easy ways for you to pay your rent, and other charges - see below to find the most convenient.
direct debit
by phone
by text
at a PayPoint in local shops and post offices
have Housing Benefit paid direct to us
the allpay App
Please have your payment card to hand when paying by the above methods as this includes details of your name and your reference number.
How to pay:
Payment by direct debit

Switch and pay the easy way

Direct Debit is a quick and easy way to pay your rent and service charges direct from your bank or building society account.

Win a £25 Love2shop voucher

Customers who pay by Direct Debit will be entered into quarterly draw to win a £25 Love2Shop voucher.

Direct Debit mandate

Please download and print the Direct Debit mandate, complete the form, sign / date it and post it back to the Income team: Click here for the mandate

Please allow at least 14 working days to set up a new Direct Debit. You will not need to fill out another form if your rent changes, the new amount will be taken automatically. First, check with your bank to make sure that your account allows Direct Debits.

Do you need to open a bank account? 

Click here to find out how to open a bank account.

We can also set up your Direct Debit over the phone. Call the Income team on 0300 303 8035

You can pay your rent and other charges including service charge, court costs, utility bills, and ground rent, plus more online. You will need your 15 character account reference and your debit or credit card details.

Choose the payment type you wish to pay from the list shown. If you are paying an invoice with a 7 to 9 character account reference please select the 'Other payment' option from the list of payments. 

Click here to pay your bill online

NB. We have a new look online payment system; you now need to enter your 15 character account reference (you will find this on a LiveWest letter or statement). The payment page is a secure payment site. If you have any problems please call the income team on: 0300 303 8035.

If you use online banking, you can also choose to pay via bill payment. Please contact the income team for our bank sort code, account number and our payment reference.

Over the telephone
If you have a debit or credit card, you can pay over the phone. You can use Visa, Mastercard, Maestro and other major credit cards. You will be asked for your rent payment card number so have this card with you. You will then be asked for details from your debit or credit card and the amount you want to pay. You can call the automated allpay line 0844 557 8321.
By text
If you would like to make a payment by text message you will need to register for the service at Once registered you will receive a welcome email and a text.
Instructions on how to make a payment can be found at
Pay at a PayPoint in local shops and post offices
You can pay your rent anywhere you see the PayPoint logo, including local shops, garages, newsagents and at post offices. You will need to take your payment card with you to make a payment. Click here to find your nearest PayPoint.
We are introducing new payment cards to pay recharges, utility bills, and support charges in the next few months. You will be able to pay at any Post Office or PayPoint outlet direct using the relevant card.
PayPoint or Post Office staff can only take your payments; they can't see your rent balance or answer queries about your account – therefore if you have any questions please contact us.
Have Housing Benefit paid direct to us
If you are claiming Housing Benefit, you can usually ask for this to be paid straight to us.
The allpay App

You can now easily make a payment wherever you are, at the touch of a button on your Apple or Android Smartphone. The mobile App is free to download from your App store.

Click here for the iPhone App Store

Click here for Google Play

Click here to download the app on a Windows Phone

Apple QR code

Android QR code

Log into your account via the App, where you can store your payment reference number, bank card details and payment amounts - so you don't have to enter them every time. Plus you can create a 4 digit pin number, so there isn't a lengthy login process every time you use the App, and all in a secure environment.

Remember to get a receipt
If you are paying by any method other than direct debit or telephone, you should always ask for a receipt. Please keep this receipt in case there is a query about the payment. Payments can take between two and seven days to reach us depending on how you pay.

And, if something changes and you are struggling to pay you rent, service charge or other LiveWest charge please get in touch straight away.

Contact the Income team on 0300 123 8080