Responsive repairs

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Responsive repairs

Review of responsive repairs - 2013

ServiceWatch chose the repairs and maintenance service as its first review in 2013 because this was highlighted as an important service to residents in previous resident feedback. Also there appeared to be some differences in performance across different areas when customer satisfaction results were reported.

ServiceWatch recommendations

improvements to satisfaction surveys

improvements to first time fix rates and diagnosis of repair to support this

smoke alarm testing to take place alongside gas testing

improvements to resident communication including phoning/texting before visiting

develop boiler guides

Please give us your feedback

We welcome feedback from residents about our reviews and will consider suggestions from residents for other review areas. Please contact ServiceWatch@livewest.co.uk