How we're doing
We work hard to achieve a set of high service standards, providing quality services that you want to receive.
Service standards
We are committed to providing a high standard of customer service every time you contact us. Our customer service standards detail our range of services and also the standards you can expect to receive from us.
Reporting to you
Take a look at our regular performance updates. We hope they will help you understand how we are doing and what we plan to do better.
ServiceWatch
DCH residents on our group-wide scrutiny panel are challenging and influencing the way we improve services.
Find out about our complaints process
we've seen an encouraging increase in customer satisfaction with our complaints service.
Voluntas surveys
