Customer feedback - compliments and complaints

We try to get things right the first time, and when we do it's great when you let us know - we love receiving positive feedback and that way we can keep it up. And, if we get things wrong we want to put complaints right as soon as possible, so we need to hear about these things too.


Complaints and compliments

We want to hear from you

We welcome feedback from our customers as this gives us the chance to improve our services. So whether you have a complaint, compliment or some other feedback you would like to share with us we would like to hear from you.

Our promises to you:

• we will listen to your complaint and make sure that we understand your concerns

• we will try to put things right straight away

• we will respond to your complaint in a positive, open and timely way

• we will treat you with respect and courtesy

We aim to resolve complaints as quickly as possible but recognise that there are some occasions where it might take a little longer to resolve the problem. If this is the case we will let you know. We will also confirm what we have agreed with you in writing.

In the event that you are not satisfied with the handling of your complaint, you can ask us to review the decision. Whilst we hope that you would feel your complaint has been fully resolved at this stage, if you are still dissatisfied with our response, you can contact the Housing Ombudsman.

If you are a LiveWest customer and require any further information relating to our Customer Compliments Complaints and Feedback policy please use the below form or contact our Service Improvement team on 0300 123 8080. 




Name *

I live in *

  • Cornwall

Address *



Email *

Details of your complaint or compliment *

please give full details of your complaint including dates, times and previous contacts made.

What should we do to put things right (if this applies)?

Are there any other comments you would like to make?

How would you like us to contact you? *