Contact us

 

Hello, what can we help you with?

We are happy to answer any of your questions and there are a number of different ways you can contact us. You can call, email or use the links below. 

We are committed to providing a high level of customer service every time you contact us.

 

Christmas and New Year Opening Times

Monday 24th December – 8am – 2pm 

Tuesday 25th December – closed all day (please call our out of hours number below for emergencies)

Wednesday 26th December – closed all day (please call our out of hours number below for emergencies)

Thursday 27th December – 8am – 4pm

Friday 28th December – 8am  4pm  

Monday 31st December – 8am – 4pm 

Tuesday 1st January  – closed all day (please call our out of hours number below for emergencies)

Wednesday 2nd January – 8am  5pm usual opening hours

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Contact Customer Service

our office opening times are Monday to Friday, 8am - 5pm

Call us on  0300 123 8080

 



 

How to contact us outside of business hours

In an emergency call us immediately on 0300 123 8080. You can report an emergency 24/7.

For customers in Somerset, West of England & Glos, please call 01934 526 000.

If you are waiting for follow-on work to be booked following an emergency repair there is no need to call us, our teams will contact you as soon as possible to arrange the repair.

Remember you can raise all non-emergency enquiries through the forms below.

See our customer service standards here

Website feedback 

We want to know what you think of our website - and whether you would like to become involved in helping us develop the site! You can also give us your feedback on our services

Add your voice 

There are many different ways you can get involved and influence our services. They range from simply being added to our database for contact or joining LiveWest voice.

 

Alternative formats 

Contact us if you would like information in another language or format like audio, large print or Braille.